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Terms & Condition


These terms:

What these terms cover: These are the terms and conditions on which we supply products to you.

Why you should read them: Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

Information about us and how to contact us:

Who we are: We are Pinch Seasonings Limited, a company registered in England and Wales. Our company registration number is 07749653, and our registered office is at Littlehaven House, 24-26 Littlehaven Lane, Horsham, West Sussex, RH12 4HT, UK. 

How to contact us: You can contact us by telephone at 01273 900 299 or by writing to us at

How we may contact you: If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

"Writing" includes emails: When we use the words "writing" or "written" in these terms, this includes emails.

Our contract with you:

About You: You confirm that You are over 18 and the valid holder and owner of any credit or debit card used during Services. We reserve the right to refuse your order at our discretion.

How we will accept your order: Our acceptance of your order will occur when we email you to get it, at which point a contract will come into existence between you and us.

If we cannot accept your order: We will inform you of this and not charge you for the product. We have identified an error in the price or description of the product or because we cannot meet a delivery deadline have specified. This might be because the product is out of stock, because of unexpected limits on our resources that we could not reasonably plan for.

Your order number: We will assign an order number to your order and tell you what it is when we accept your order. Please tell us the order number whenever you contact us about your order.

Our products

Products may vary slightly from their pictures: The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Therefore, your product may vary slightly from those images.

Providing the products

Delivery costs: The costs of delivery will be as displayed to you on our website. We deliver throughout the United Kingdom, although delivery to remote areas may incur a surcharge. Areas such as parts of Scotland, the Scottish Highlands, Ireland, Northern Ireland, remote areas of Wales and Lands End Cornwall and other areas of Europe as defined by the courier company may incur an additional delivery surcharge. Contact us for further information on courier rates to your address.

Please notify us in advance of any delivery difficulties, including narrow road access or helpful hints and tips on finding you. Please Note: Delivery vehicles can be very large, and adequate space and access is required.

We are not responsible for delays outside our control: If an event outside our control delays our supply of the products, we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

When you become responsible for the product: The product will be your responsibility from the time, it is delivered to the delivery address.

When you own goods: You own a product which is goods once we have received payment in full.

Reasons we may suspend the supply of products to you.

We may have to suspend the supply of a product to deal with technical problems or make minor technical changes; update the product to reflect changes in relevant laws and regulatory requirements.

Your rights to end the contract

You can always end your contract with us: Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back).

If you have just changed your mind about the product: You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions, and you will have to pay the costs of return of any goods;

Exercising your right to change your mind (Consumer Contracts Regulations 2013): You have a legal right to change your mind within 14 days and receive a refund for most products bought online. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

Right under the Consumer Contracts Regulations 2013: 14 day period to change your mind. Consumer to pay costs of return.

How to end the contract with us (including if you have changed your mind)

Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: Phone or email. Call customer services on 01273 900 299 or email us at Please provide your name, home address, details of the order and, where available, your phone number and email address.

Returning products after ending the contract: If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, arrange for them to be returned to Pinch Seasonings Ltd, 51 Ingleside Crescent, Lancing, West Sussex BN15 8EW. Please call us on 01273 900 299 or email us at if you require assistance in return the products. If you are exercising your right to change your mind, you must send off the goods within 30 days of telling us you wish to end the contract.

When we pay the costs of return: We will only pay the costs of return: if the products are faulty or misdescribed; if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or In all other circumstances (including where you are exercising your right to change your mind), you must pay the return costs.

We charge for collection: If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The collection costs will be the same as our charges for standard delivery.

How we will refund you: We will refund you the price you paid for the products, including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds: If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods. If we refund you the price paid before we can inspect the goods and later discover you have unacceptably handled them, you must pay us an appropriate amount. 

The maximum refund for delivery costs: will be the costs of delivery by the least expensive delivery method

When your refund is made: We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

Our rights to end the contract

We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due, and you still do not make payment within seven days of us reminding you that payment is due; you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; you do not, within a reasonable time, allow us to deliver the products to you.

If there is a problem with the product

Tell us about problems: If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at or write to us at Pinch Seasonings Ltd, 51 Ingleside Crescent, Lancing, West Sussex, BN15 8EW UK or email 

Summary of your legal rights. We are under a legal duty to supply products that conform to this contract. See the box below for an overview of your key legal rights about the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights: This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information, please visit the Citizens Advice website The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product, your legal rights entitle you to the following: up to 30 days: if your item is faulty, then you can get a refund. Up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases. Up to six years: if the item can be expected to last up to six years, you may be entitled to a repair or replacement, or if that doesn't work, some of your money back.

Your obligation to return rejected products: If you wish to exercise your legal rights to reject products, arrange delivery of the products back to us. Please call 01273 900 299 or email us at for a return label or to arrange collection.

Price and payment

Where to find the price for the product: The product's price (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However, please see above for what happens if we discover an error in the price of the product you order.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT you pay unless you have already paid for the product in full before the change in the rate of VAT takes effect.

What happens if we got the price wrong: It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

When you must pay and how you must pay: We accept payment by all major credit and debit cards. You must pay for the products before we dispatch them. We will not charge you for the products until we dispatch them to you.

We can charge interest if you pay late: If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Lloyds Bank Plc from time to time. This interest shall accrue daily from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

What to do if you think an invoice is wrong: If you think an invoice is wrong, please contact us promptly to let us know, and we will not charge you interest until we have resolved the issue.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and we knew it might happen, for example, if you discussed it with us during the sales process.

We are not liable for business losses: We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

How we will use your personal information:

We will use the personal information you provide to us in accordance with our privacy and cookies policy. Please read these carefully.

Other important terms

We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation.

You need our consent to transfer your rights to someone else: (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee at clause 4 to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.

Nobody else has any rights under this contract: (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.

Which laws apply to this contract, and where you may bring legal proceedings: These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

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